Effective Date: 09/09/2024

Welcome to Fad Frill LLC (“FF Carz”). Your privacy is our priority, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.ffcarz.com, communicate with us, or use our services. By accessing or using our website and services, you accept and agree to the terms outlined below. If you do not agree, please discontinue use immediately.

1. TEARMS AND CONDITION

We collect a variety of information to improve your experience and provide our services effectively. This includes the following:

a. Personal Information

Information that directly identifies you, such as:

    • Full Name

    • Email Address

    • Phone Number

    • Billing and Shipping Address

    • Payment Information (e.g., credit/debit card details, PayPal, or other payment methods)

b. Account Information

When you create an account, we collect:

    • Username and password

    • Profile settings

    • Communication preferences

c. Service-Specific Information

Data related to your interactions with our car rental and chauffeur services, such as:

    • Booking details (e.g., pick-up and drop-off locations, travel dates, vehicle preferences)

    • Driver preferences or special accommodations

    • Past and upcoming reservations

d. Communication Data

    • Text messages and emails you exchange with us

    • Feedback or complaints submitted to customer support

    • Marketing preferences (e.g., opting in for promotions)

e. Device and Technical Information

Automatically collected data about your device and browsing behavior, including:

    • IP address

    • Browser type and version

    • Device type and operating system

    • Referring URLs and pages viewed

f. Cookies and Tracking Information

Information collected via cookies, beacons, and similar technologies. (See Section 7 for more details.)

g. Text Marketing and Notifications

    • Phone numbers for SMS notifications

    • Delivery receipts and customer responses to text messages

h. Geolocation Data

If you enable location services on your device or provide location information when booking services.

2. HOW WE USE YOUR INFORMATION

We use the information collected to:

    • Provide and manage our services

    • Communicate with you effectively

    • Enhance your user experience

a. Service Provision

    • Process bookings, payments, and service-related inquiries

    • Manage your account and preferences

    • Send notifications related to your reservations

b. Customer Communication

    • Respond to inquiries and support requests

    • Send service-related emails or texts, such as booking confirmations, reminders, or updates

c. Marketing and Promotions

    • Offer personalized discounts and special promotions

    • Inform you about new services, features, or updates

    • Send promotional messages via text and email (based on your preferences)

d. Legal and Security

    • Comply with legal obligations

    • Prevent fraud, unauthorized access, or illegal activities

    • Protect the safety and security of our users and systems

e. Analytics and Improvements

    • Understand website traffic and user behavior

    • Improve our website’s functionality and design

    • Optimize marketing campaigns

3. TEXT MARKETING AND COMMUNICATIONS

When you provide your phone number, you consent to receive:

    • SMS messages related to booking confirmations and updates

    • Promotional messages, offers, and reminders

a. Opt-In and Consent

You can opt into text messaging by:

    • Entering your phone number during booking or account registration

    • Explicitly checking a consent box for marketing communications

b. Opt-Out Instructions

    • To opt out, reply with “STOP” to any text message you receive.

    • You will receive a confirmation message and will no longer receive text communications, except for service-critical updates (e.g., booking confirmations).

c. Message Frequency and Charges

    • Frequency: 1–4 messages per month

    • Charges: Standard messaging and data rates may apply. Contact your carrier for details.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve website performance and user experience.

a. Types of Cookies We Use

    • Essential Cookies: Necessary for core website functions.

    • Performance Cookies: Collect anonymous data to improve website performance.

    • Functional Cookies: Save your preferences and enhance usability.

    • Advertising Cookies: Track activity for tailored ads.

b. Managing Cookies

You can disable cookies in your browser settings. However, some features of our website may not function properly without cookies.

5. INFORMATION SHARING AND DISCLOSURE

We do not sell or rent your personal information. However, we may share your information in the following scenarios:

a. Service Providers

Third-party vendors who perform services on our behalf, such as:

    • Payment processors

    • Hosting providers

    • Marketing and analytics platforms

    • Customer service tools

b. Legal Requirements

We may share information to:

    • Comply with legal or regulatory obligations

    • Respond to subpoenas or court orders

    • Protect against fraud or unauthorized access

c. Business Transfers

If FF Carz undergoes a merger, acquisition, or sale, your information may be transferred to the new entity.

6. SECURITY MEASURES

We prioritize data security by employing:

    • Encryption for sensitive data during transmission

    • Firewalls and secure servers

    • Regular security audits and updates

While we strive to protect your data, no method of transmission or storage is completely secure. You share information at your own risk.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the following rights regarding your personal information:

    • Access: Request a copy of your data.

    • Correction: Update inaccurate or incomplete data.

    • Deletion: Request the removal of your data.

    • Restriction: Limit certain uses of your data.

    • Data Portability: Receive your data in a machine-readable format.

    • Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, contact us at info@ffcarz.com.

8. THIRD-PARTY LINKS

Our website may contain links to external websites. FF Carz is not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies.

9. CHILDREN’S PRIVACY

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. INTERNATIONAL USERS

If you are accessing our website from outside the United States, be aware that your data may be transferred, stored, and processed in the U.S., where data protection laws may differ from your jurisdiction.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or services. The latest version will always be available at www.ffcarz.com/privacy-policy. We encourage you to review it regularly.

12. CONTACT US

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Fad Frill LLC
Email: info@ffcarz.com
Phone: 1 833 333 2279
Mailing Address: 100 Wilshire Blvd Ste 700, Santa Monica CA 90401

By using our services, you confirm that you have read and understood this Privacy Policy. Your continued use of our website and services constitutes your acceptance of the terms.